Groupe Zendesk, Inc.

Part of Zendesk, Inc., Zendesk Technologies Pvt Ltd. is a provider of the Zendesk Resolution Platform, an AI-first customer and employee service platform designed to deliver faster, higher-quality resolutions across multiple channels including messaging, email, chat, voice, social media, and ticketing. The company is located in India. The platform integrates autonomous AI agents, a proactive AI assistant called Copilot, workforce management, quality assurance tools, and reporting and analytics to automate and enhance service interactions. It supports industries such as startups, retail, financial services, technology, government, healthcare, education, telecommunications, and manufacturing. The platform features a unified data ecosystem with a knowledge graph and over 1,800 apps and integrations, enabling customization via APIs, no-code tools, and app builders. The Indian company emphasizes enterprise-grade security, privacy, AI governance, and regulatory compliance, particularly for sensitive sectors like financial services. Its AI continuously learns and improves through the Resolution Learning Loop™, automating over 80% of interactions to increase efficiency, reduce agent workload, and improve customer satisfaction. Zendesk Technologies supports easy deployment, scalability, and a strong partner ecosystem including technology partners, solution providers, and business process outsourcers. The company provides resources such as customer success stories, blogs, training, certifications, and hosts events to showcase innovations.