Kelly D. Conway
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Profil
Kelly D.
Conway was the founder of eLoyalty Corp.
founded in 1999, where he held the title of President & Chief Executive Officer until 2011.
Mr. Conway's former jobs include Group President & Chief Executive Officer at Technology Solutions Co., President & Chief Executive Officer at Telcom Technologies, Inc. from 1984 to 1990, President, Chief Executive Officer & Director at Mattersight Corp.
from 1999 to 2018, and Partner at Spencer Shenk Capers & Associates, Inc. Mr. Conway's education history includes an MBA from the University of Southern California and an undergraduate degree from the University of California, Los Angeles.
Anciens postes connus de Kelly D. Conway
| Sociétés | Poste | Fin |
|---|---|---|
| MATTERSIGHT CORP | Directeur Général | 20/08/2018 |
eLoyalty Corp.
 eLoyalty Corp. Miscellaneous Commercial ServicesCommercial Services eLoyalty Corp. provides managed and consulting services. The company operates in two segments, the Behavioral Analytics Service and Integrated Contact Solutions. The Behavioral Analytics Service segment focuses on solutions that improve the reliability of call recording and apply human behavioral modeling to analyze and improve customer interactions, as well as provides marketing application hosting and email fulfillment services. The Integrated Contact Solutions segment focuses on helping clients improve their customer service business performance through the implementation of Cisco VoIP solutions, managed support services and business application services. The company was founded by Craig B. Lashmet in May 1999 and is headquartered in Lake Forest, IL. | Fondateur | 01/06/2011 |
Telcom Technologies, Inc.
 Telcom Technologies, Inc. Telecommunications EquipmentElectronic Technology Telcom Technologies, Inc. was a developer of open systems based automatic call distribution systems (ACD) solutions for the high-growth call center market. In January 1997, Telcom was acquired by AVT Corporation: a provider of software-based computer-telephony solutions for medium-sized enterprises. Telcom was located in Pomona, CA. | President | - |
| Spencer Shenk Capers & Associates, Inc. | Corporate Officer/Principal | - |
| TECHNOLOGY SOLUTN | Directeur Général | - |
Formation de Kelly D. Conway
| University of Southern California | Masters Business Admin |
| University of California, Los Angeles | Undergraduate Degree |
Expériences
Fonctions occupées
Relations
Relations au 1er degré
Entreprises liées au 1er degré
Homme
Femme
Administrateurs
Exécutifs
Sociétés liées
| Sociétés cotées | 1 |
|---|---|
| TECHNOLOGY SOLUTN | Technology Services |
| Entreprise privées | 4 |
|---|---|
eLoyalty Corp.
eLoyalty Corp. Miscellaneous Commercial ServicesCommercial Services eLoyalty Corp. provides managed and consulting services. The company operates in two segments, the Behavioral Analytics Service and Integrated Contact Solutions. The Behavioral Analytics Service segment focuses on solutions that improve the reliability of call recording and apply human behavioral modeling to analyze and improve customer interactions, as well as provides marketing application hosting and email fulfillment services. The Integrated Contact Solutions segment focuses on helping clients improve their customer service business performance through the implementation of Cisco VoIP solutions, managed support services and business application services. The company was founded by Craig B. Lashmet in May 1999 and is headquartered in Lake Forest, IL. | Commercial Services |
Telcom Technologies, Inc.
Telcom Technologies, Inc. Telecommunications EquipmentElectronic Technology Telcom Technologies, Inc. was a developer of open systems based automatic call distribution systems (ACD) solutions for the high-growth call center market. In January 1997, Telcom was acquired by AVT Corporation: a provider of software-based computer-telephony solutions for medium-sized enterprises. Telcom was located in Pomona, CA. | Electronic Technology |
| Spencer Shenk Capers & Associates, Inc. | |
Mattersight Corp.
 Mattersight Corp. Miscellaneous Commercial ServicesCommercial Services Mattersight Corp. provides enterprise analytics managed services. It focuses primarily on behavioral analytics with products in routing, coaching, analytics, and quality. The firm captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes through its behavioral analytics service and related services. The company was founded on May 11, 1999 and is headquartered in Chicago, IL. | Commercial Services |
