Profil
Amjad Hussain worked as the Head of Operations at Maven Research Ltd.
from 2008 to 2013.
Anciens postes connus de Amjad Hussain
| Sociétés | Poste | Fin |
|---|---|---|
Maven Research Ltd.
 Maven Research Ltd. Miscellaneous Commercial ServicesCommercial Services Maven Research Ltd. is a full service market research agency specializing in measuring customer satisfaction and employee engagement to support your business objectives and challenges. Their applications help their clients to Measure and track customer satisfaction, Identify and priorities factors that drive customer loyalty, Better understand and develop employee engagement, Examine links from customer expectations back to employee behaviors, and Conduct all forms of ad-hoc research into your brand, products and services They use qualitative methods such as depth interviews and focus groups to determine and then measure, what different segments of your market expect and what is important to them. They then apply a quantitative approach to research the gap between their expectations and their perception of the service experience they receive from you and your competitors. Key priorities emerge from identifying those issues where your customers have high expectations and where a significant gap exists between their expectation and your performance. The clarity allows you to better target resources against those key performance gaps and measurable benchmark targets can then be set for on-going monitoring and understanding. | Directeur des opérations | 18/01/2013 |
Expériences
Fonctions occupées
Relations
Relations au 1er degré
Entreprises liées au 1er degré
Homme
Femme
Administrateurs
Exécutifs
Sociétés liées
| Entreprise privées | 1 |
|---|---|
Maven Research Ltd.
Maven Research Ltd. Miscellaneous Commercial ServicesCommercial Services Maven Research Ltd. is a full service market research agency specializing in measuring customer satisfaction and employee engagement to support your business objectives and challenges. Their applications help their clients to Measure and track customer satisfaction, Identify and priorities factors that drive customer loyalty, Better understand and develop employee engagement, Examine links from customer expectations back to employee behaviors, and Conduct all forms of ad-hoc research into your brand, products and services They use qualitative methods such as depth interviews and focus groups to determine and then measure, what different segments of your market expect and what is important to them. They then apply a quantitative approach to research the gap between their expectations and their perception of the service experience they receive from you and your competitors. Key priorities emerge from identifying those issues where your customers have high expectations and where a significant gap exists between their expectation and your performance. The clarity allows you to better target resources against those key performance gaps and measurable benchmark targets can then be set for on-going monitoring and understanding. | Commercial Services |
