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01/07/21	Social Media Study: Stress Hurts Call Center Employees and the Customer Experience	GL
15/04/21	Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist	GL
18/11/20	Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers & Deliver Effortless Customer Experiences	GL
08/10/20	Jacada Recognized for a Second Consecutive Year as a Major Contender in Everest Group PEAK Matrix for Robotic Process Automation (RPA) 2020	GL
30/07/20	UPDATE -- Jacada is Recognized for a Second Consecutive Year in Gartner’s Magic Quadrant for Robotic Process Automation	GL
30/07/20	Jacada is Recognized for a Second Consecutive Year in Gartner’s Magic Quadrant for Robotic Process Automation	GL
23/07/20	Symphony, a SYKES company Joins Forces With Jacada as Newest Global Consulting Partner	GL
06/04/20	Jacada To Offer Easy-to-Launch Customer Service Automation Solutions for Contact Centers Affected by the Coronavirus Pandemic	GL
04/02/20	Jacada Debuts as Customer Service “Specialist” in HFS Research Top 10 Robotic Process Automation Report	GL
12/11/19	Jacada Awarded ISV Partner of the Year by Leading Cloud Contact Center Provider Five9	GL
18/07/19	Jacada Positioned in 2019 Gartner Magic Quadrant for Robotic Process Automation Software	GL
11/07/19	Jacada Recognized as a Leading Vendor of Attended Robotic Process Automation (RPA) by Zinnov	GL
19/03/19	Leading Mortgage Company Leverages Jacada to Drive Customer Service Automation	GL
12/03/19	Jacada’s Customer Service RPA Solutions Showcased at Global Industry and Virtual Events	GL
30/01/19	Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent Engagement in One Hub	GL
17/01/19	Customer Service Automation and Robotics Propelled Jacada in 2018: Financial Highlights	GL
14/01/19	Jacada Recognized by Ovum Among Top 10 RPA Vendors	GL
05/04/18	Jacada Selected by Leading American Telecom to Provide Real-Time Robotic Process Automation, Agent Guidance, and Desktop Unification	GL
29/03/18	Jacada Introduces the Autonomous Customer Experience Suite with the Recent Release of Jacada Interact V.10	GL
15/03/18	PSCU Partners with Jacada to Provide Contact Center Technology Solutions	GL
13/03/18	Jacada Receives Material Order from Telefónica O2 to Continue Providing Customer Service Automation Solutions	GL
11/01/18	Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification	GL
09/01/18	Jacada Receives $4.5 Million Investment to Accelerate Delivery of Customer Service Automation Solutions	GL
05/10/17	Jacada Visual IVR Launched Into Japanese Market by Dimension Data – NTT Neomeit Partnership	GL
03/10/17	Jacada Appoints New CEO– Yochai Rozenblat	GL